1. Introduction
This policy outlines the terms and conditions for returns and refunds for mock tests purchased from Education Agency (https://educationagency.in/).

2. No Refunds for Digital Products
Due to the nature of our digital products, such as mock tests, once a purchase is completed, it cannot be refunded. This is because the product is immediately accessible upon purchase, and there is no tangible item to return.

3. Exceptions
In exceptional circumstances, we may consider a refund or credit if:

Technical Issues: If you encounter significant technical difficulties preventing you from accessing or using the mock test, please contact our support team within 24 hours of purchase. We will investigate the issue and, if confirmed, provide a resolution, which may include a refund or credit.
Product Misrepresentation: If the mock test you received does not match the description provided on our website, please contact our support team within 24 hours of purchase. We will investigate the issue and, if confirmed, provide a refund or credit.
4. Requesting a Refund
To request a refund, please contact our customer support at help@educationagency.in with the following information:

Your full name
Your order number
A detailed description of the issue you are experiencing
Any relevant screenshots or error messages
5. Payment and Refund Processing
Refunds will be processed through the original payment method, which in this case is Razerpay. The processing time for refunds may vary depending on your bank or financial institution.

6. Contact Information
For any questions or concerns regarding this return and refund policy, please contact our customer support team at help@educationagency.in or through the contact information provided on our website.

Please note that this policy is subject to change without notice. We encourage you to review this policy periodically for any updates.

By purchasing a mock test from the Education Agency, you agree to the terms and conditions outlined in this policy.